Privacy Policy
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Advertising: we also use the information you give us to advertise our products, including personalised and interest-based ads shown to you on third-party platforms and websites, and to measure how that advertising performs. See SECTION 8 for details and for how to opt out.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that reason, and for the related purposes described in this policy, including the advertising purposes set out in SECTION 8.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected].
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – Linode
Our store is hosted on Linode. They provide us with virtualization hosting for our store.
Your data is stored through Linode’s data storage, databases and the woocommerce application. They store your data on a secure server behind a firewall.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us, including the marketing and advertising services described in SECTION 8.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google Analytics
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – COOKIES
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
SECTION 8 – MARKETING AND ADVERTISING
We advertise our products on third-party platforms, including advertising networks operated by Google and other providers. To make that advertising more relevant and to measure how it performs, we share certain personal information about our customers with those platforms so that they can provide advertising services on our behalf.
What we share
The customer information we may share for this purpose includes your email address, phone number, first and last name, country and ZIP/postal code. Before this information is shared, it is converted into an irreversible code (a “hash”) so that the platform cannot read the underlying details. The platform uses this code only to check whether it matches an existing account on its system.
Why we share it
We share this information so that these platforms can, on our behalf: show our ads to you or to people with similar interests; avoid showing you ads for products you have already bought; and measure how many people who saw our ads went on to visit our store or place an order.
These platforms act as our service providers for this purpose and are contractually required to use the information only to provide these advertising services to us, and not to sell it or use it for their own unrelated purposes.
In particular, we use Google Ads, including its Customer Match feature, to show ads for our products to our existing customers and to people with similar interests, and to measure the results of those ads. For more information on Google’s privacy practices, please visit https://policies.google.com/privacy?hl=en
How to opt out
You can ask us to stop using your information for advertising purposes at any time by contacting us at [email protected]. Please include the email address you used when placing your order so that we can identify your records. We will remove your information from our advertising audiences.
You can also control personalised advertising directly with the platforms: Google at https://myadcenter.google.com/ and https://adssettings.google.com/; the Network Advertising Initiative at https://optout.networkadvertising.org/; and the Digital Advertising Alliance at https://optout.aboutads.info/. Opting out of personalised advertising does not mean you will stop seeing ads from us; it means the ads you see will be less relevant to you.
If you receive marketing emails from us, you can unsubscribe at any time using the link at the bottom of any such email, or by contacting us at [email protected]. This does not affect service emails about an order you have placed.
How long we keep it
We keep your personal information for as long as your customer relationship with us is active, and afterwards for as long as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Information used for advertising audiences is refreshed periodically and removed when it is no longer current or when you ask us to stop using it for that purpose.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected]
